Technical Support Desk Specialist - F-35 IT Program - Minimum Active DOD Secret Security Clearance and Security+ce Certification Required

We are supporting knowledge-based, information assurance and cyber security IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

Technical Support Desk Specialist position description follows. This position requires 3+ years of experience. Please provide a copy of your IAT Level II certification with your resume. This position requires a minimum active Secret security clearance. 

• Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.

Minimum Education Required:

•    AS/AA degree in Computer Science, Information Sciences, or related IT discipline.

Minimum Experience Required:

•    Three (3) years of directly related experience supporting help desk Tier 1 operations, preferably supporting a large-scale government customer.
•    One (1) year of IT Problem Solving/Troubleshooting experience. 
•    One (1) year of experience with remote management tools.
•    IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program
--------------------------------

Rollout Systems, LLC, founded in 2001, is a full-service, services, and information technology company specializing in enhanced organizational performance. Rollout Systems is a customer focused and results-oriented company, and brings together the right combination of talent, creativity, and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience.

Our corporate culture is built upon the principles of open communications and teamwork that keeps a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking and the highest ethical values. We provide our employees
the best of benefits, including but not limited to generous paid time off, education opportunities and a matching 401k plan.

We believe in empowerment for success and provide the tools needed to do the best job possible for our customers. Our corporate values are transparent; we are open and honest with each other. Rollout Systems supports the communities that support our customers. In every way, every day, at work or at play, we support the Warfighter that keeps America the "Land of the Free".

Rollout Systems, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veterans and individuals with disabilities.