Temporary Help Desk Support Specialist, Senior
Summary
| Title: | Temporary Help Desk Support Specialist, Senior |
|---|---|
| ID: | 1207 |
| Location: | MCAS New River, NC |
| Security Clearance Requirement: | Secret (Interim) |
Description
Help Desk Support Specialist, Senior - Active Interim Secret or Higher Security Clearance Required
Temporary 10-12 week position that has the possibility of going fulltime.
As the MCALMS Schoolhouse senior help desk support point of contact, supports the NAVAIR (PMA-275) V-22, Joint Program Office Integrated Product Team (IPT) contract. Duties include providing support for all help desk related issues for Marines of all ranks that may arise within the Learning Management Systems (LMS).
policies and procedures established by the Help Desk as they are made available.
Minimum Required Education: Associates Degree
Experience: At least three (3) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
Temporary 10-12 week position that has the possibility of going fulltime.
As the MCALMS Schoolhouse senior help desk support point of contact, supports the NAVAIR (PMA-275) V-22, Joint Program Office Integrated Product Team (IPT) contract. Duties include providing support for all help desk related issues for Marines of all ranks that may arise within the Learning Management Systems (LMS).
- Establish Student/instructor class enrollments (usernames and passwords) within LMS
- Assist with MCALMS technical issues
- Help build and maintain training courseware in Kreus
- Print training guides for all MV/CV V-22 MCALMS and MCALMS-E classes
- Set up/maintain courseware curriculums on the LMS (MCALMS/MCALMS-E)
- Import/re-import course lessons into multiple LMS
- Maintain references/ publications on the LMS
- Creates, updates, and maintains excel spreadsheets for all courseware, references, and enrollments on SharePoint
- Pulls comments from the LMS network drive for courseware reviewers
- Manages the learning center as needed
- Assist in any other aspect as requested to maintain continuity and enhance the MCALMS Team
- Work closely with customer, team members, and supervisor to resolve/troubleshoot problems
policies and procedures established by the Help Desk as they are made available.
Minimum Required Education: Associates Degree
Experience: At least three (3) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
