NETWORK SPECIALIST LEAD-DIGITAL SIGNAGE GROUP, NAS PATUXENT RIVER

Background:

The Naval Air Warfare Center Aircraft Division (NAWCAD) 7.2 has a requirement to provide a Navy-wide Enterprise Service Desk as a single point of entry for all Navy IT support 24x7x365, which will align with the Joint Information Environment (JIE) initiative. The Service Desk Environment is comprised of a series of interconnected IT systems whose purpose is the integration of information, applications and processes throughout the Navy's global operations footprint, as well as, across Department of Defense (DOD) organizational boundaries.

The Network Specialist Lead shall be responsible for the Digital Signage team as well as the oversight of the design, implementation, and administration of the Digital Signage service. They shall report to the Project Managers, as well as the Government leadership, as required.

The Contractor shall perform Network Administration and Design in support of the Digital Signage system to ensure availability 24 hours per day, 7 days per week to its users. The Digital Signage is used to display information on physical boards in multiple locations throughout the Navy. In support of this tasking, the Contractor shall be required to:

• Install, upgrade, configure, tune, maintain, administer, and monitor proper backups, including third-party applications as applicable and ensure data is protected by controlling access.
• Troubleshoot, diagnose, resolve issues, and/or make suggestion for solutions for the system software, hardware, peripherals, user access and connectivity
• Monitor system operability and performance (e.g., CPU/memory utilization, file system space) on a daily basis, make recommendations as applicable
• Evaluate, apply, and respond to Information Assurance Vulnerability Alert (IAVA), CTOs and Advisories
• Establish and maintain system security posture in compliance with DOD Security Technical Implementation Guidelines
• Facilitate the development of mitigation plans for Information Assurance Vulnerability Management (IAVM) and vulnerabilities that cannot be resolved due to functionality requirements
• Respond to threats and vulnerabilities, as required
• Develop scripts to automate the administration process where applicable
• Monitor growth and equipment needs as it relates to the application and advise the Government of potential issues for consideration
• Apply best practices for application for overall system performance
• Coordinate and work with other teams and/or vendors to assist with hardware and software installations and updates
• Support DOD, DON, and NAVAIR directives to reduce and consolidate the IT environment; participate in transition and migration activities
• Support access solutions by performing tasks to include, but not limited to, user account administration, password resets, account auditing, etc.
• Maintain software documentation and operational instructions, including software installation instructions and system configuration documentation
• Create and provide monthly metrics related to usage
• Perform project management duties for all projects associated with system
• Evaluate new requirements, advise, direct, develop layouts/content, create and maintain database connections, and update functionality for new and evolving requirements
• Stay abreast of Digital Signage Industry Best Practices in order to make recommendations to the Government for improvements and/or enhancements and cost saving initiatives
• Provide monthly status reports

Minimum Qualifications:

• ITIL Foundations or HDI Support Center Manager Certification must obtained within 6 months of hire
• Experience with the NESD’s digital signage tool, Symon Digital Appliance (SDA)
• Project Management experience and a history of leading small teams
• U.S. Citizenship
• Active Secret Clearance
• PMP preferred

* This position is contingent upon successful contract award. *
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Rollout Systems, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veterans and individuals with disabilities.