| Title: | F-35 Help Desk Specialist |
|---|---|
| ID: | 1713 |
| Location: | Arlington, VA (Crystal City) |
| Security Clearance Requirement: | Secret |
F-35 HELP DESK SPECIALIST
On-Site Position in Crystal City, VA
(For public transit: Crystal City is the closest Metro station on the blue and yellow line.)
IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED
Rollout Systems, founded in 2001, is a full-service services and information technology company specializing in enhanced organizational performance.
Rollout Systems is a customer-focused and results-oriented company that combines talent, creativity, and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience.
Our corporate culture is built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values. We provide our employees the best of benefits, including but not limited to generous paid time off, education opportunities, and a matching 401k plan.
We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; we are open and honest with each other. ROLLOUT Systems supports the communities that help our customers. In every way, every day, at work or play, we support the Warfighter that keeps America the "Land of the Free."
The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations and maintenance, enterprise data management, service desk support and IT training.
HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:
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Provide technical assistance to computer users.
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Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Responds to and diagnoses problems through discussion with users.
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Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
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Supervises operation of help desk and serves as focal point for customer concerns.
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Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
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Responds to telephone calls, email and personnel requests for technical support.
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Documents, tracks, and monitors the problem to ensure a timely resolution.
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Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
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Simulates or recreates user problems to resolve operating difficulties.
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Recommends systems modifications to reduce user problems.
WHAT YOU’LL NEED TO SUCCEED:
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Security Clearance Level: Secret clearance
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Required Experience: 5 years
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Required Certifications: Security+ CE and AZ-900 – Microsoft Azure Fundamentals certifications.
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Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience with an AA/AS Degree.
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Required Technical Skills: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
About Rollout Systems
- Encourages and rewards referrals
- Encourages ingenuity
- Brings the entire company together quarterly for all-hands meetings to talk about our successes, what the company is doing and where we’re going
- We have highly accessible Human Resources and management support for all of our employees.
