Job Openings >> Support Desk Technician
Support Desk Technician
Summary
Title:Support Desk Technician
ID:1513
Location:Ridgecrest, CA
Security Clearance Requirement:Secret - Active
Description
Rollout Systems is looking for a SUPPORT DESK TECHNICIAN in Ridgecrest, CA

Rollout Systems strives to help people reach their greatest potential. We provide an environment that recognizes the potential in people, empowers them to succeed, and mentors them along the way. Rollout employees make the company what it is today and what it will be tomorrow. We offer competitive salaries and a comprehensive benefits package to obtain and retain our talented staff. Our staff enjoys direct interaction with company leadership and opportunities to grow based on career aspirations. Our opportunities continue to grow.

The Support Desk Technician is responsible for providing first level support through taking calls, answering emails and handling the resulting incidents or requests. Provide phone and help-desk support for end-users of a suite of web applications developed for the NAVAIR community.

The responsibilities of the Support Desk Technician include:
  • Provide technical assistance and support for user queries and issues
  • Respond to email messages for customers seeking help
  • Walk customer through problem-solving process
  • Follow up with customers to ensure issue has been resolved
  • Create user accounts and provide access control and role verification
  • Provide users with username and password reset capability
  • Perform Naval Message parsing
  • Understand, support and implement AWIS processes and procedures as they apply to the role
  • Screen, refer and diagnose reported issues
  • Process web application access requests
  • Provide end-user software troubleshooting and support for common reported issues
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Basic Qualifications:
  • HS Diploma
  • 1+ year of experience providing help-desk support in a call center environment.
  • Knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
  • Knowledge of web applications
  • Security+CE Certification
  • Active SECRET CLEARANCE
MORE ABOUT US: Rollout Systems, founded in 2001, is a full-service services and information technology company specializing in enhanced organizational performance. Rollout Systems is a customer focused and results-oriented company bringing together the right combination of talent, creativity and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience.

Our corporate culture is built upon the principles of open communications and teamwork that keeps a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking and the highest ethical values. We provide our employees the best of benefits, including but not limited to generous paid time off, education opportunities and a matching 401k plan.

We believe in empowerment for success and provide the tools needed to do the best job possible for our customers. Our corporate values are transparent; we are open and honest with each other. Rollout Systems supports the communities that support our customers. In every way, every day, at work or at play, we support the Warfighter that keeps America the "Land of the Free".

ROLLOUT Systems, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veterans and individuals with disabilities. Visit us at www.rolloutsys.com. For any questions, please call 301-862-1114 x4001 or email at careers@ rolloutsys.com. No agencies please.
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