| Title: | F-35 Business Process Consultant / Change Manager (Mid-Level Career) |
|---|---|
| ID: | 1710 |
| Location: | Arlington, VA (Crystal City) |
| Security Clearance Requirement: | Secret |
F-35 BUSINESS PROCESS CONSULTANT, JOURNEYMAN (CHANGE MANAGER)
On-Site Position in Crystal City, VA
(For public transit: Crystal City is the closest Metro station on the blue and yellow line.)
IMMEDIATE OPPORTUNITY - ACTIVE DOD SECRET (OR INTERIM SECRET) SECURITY CLEARANCE REQUIRED
Rollout Systems, founded in 2001, is a full-service services and information technology company specializing in enhanced organizational performance.
Rollout Systems is a customer-focused and results-oriented company that combines talent, creativity, and drive to assist our customers in meeting their goals. We provide personal attention rarely found today, enabling a one-of-a-kind customer/contractor experience.
Our corporate culture is built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values. We provide our employees the best of benefits, including but not limited to generous paid time off, education opportunities, and a matching 401k plan.
We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; we are open and honest with each other. ROLLOUT Systems supports the communities that help our customers. In every way, every day, at work or play, we support the Warfighter that keeps America the "Land of the Free."
The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations and maintenance, enterprise data management, service desk support and IT training.
BUSINESS PROCESS CONSULTANT (CHANGE MANAGER) - This position works at the right hand of the Program Manager and is an integral and high visibility partner in the program's success. Please ensure your resume reflects actions and achievements for the below requirements.
RESPONSIBILITIES:
- Creates and manages change process by integrating new processes with existing ones and communicating these changes to impacted teams.
- Analyzes and designs processes regarding Information Technology (IT) change management and enablement, with an understanding of technical problems and solutions as they relate to the current and future business environment.
- Recommends and facilitates quality improvement efforts.
- Applies analytic techniques in the evaluation of program/project objectives.
- Analyzes requirements, status, budget and schedules of change requests.
- Participates as a member of the Performance Management and Service Delivery team.
- Tracks change status and schedules, along with the status of ongoing projects/programs throughout the IT enterprise.
- Applies government-instituted processes for documentation, change control management and data management.
- Demonstrated working knowledge of implementing standards and processes using industry best practices.
- As needed, performs management, technical, or business case analyses.
REQUIREMENTS:
- Must have six (6) years of experience within a large and complex enterprise/corporate/federal environments.
- Must have four (4) years of concurrent experience managing Change Requests to ensure they properly follow the approved ITIL/ISO 20000 process, customer SOPs and service SLAs.
- Must have a Bachelors Degree (BA/BS) in either an IT or business management field.
- Candidate can substitute Education requirement with six (6) years of related experience OR four (4) years of related experience with an Associates Degree (AA/AS).
- Must have four (4) years of concurrent experience with an ITSM tool (i.e. BMC Remedy/Helix, ServiceNow or Cherwell)
- Requires excellent communication skills, both verbal and written, and must be comfortable in facilitating meetings.
o Must be able to organize and run meetings on behalf of senior government officials.
- Requires experience with Change Advisory/Approval Boards (CABs), the Request for Change (RFC) process and instilling a Change Management culture.
- Must have experience editing or writing technical documentation.
- Requires experience with ITSM based services.
- ITIL Foundation Certified (or achieve within three months of hiring).
- Must hold an active Interim Secret OR Secret level DOD security clearance.
- Must be able to work on-site in Crystal City (Arlington, VA).
IDEAL CANDIDATE QUALIFICATIONS:
- Familiar with enterprise IT operations (both on-premise and cloud-based systems).
- Intermediate to advanced MS Word skills.
- Beginner to intermediate MS Excel skills.
- Previous experience facilitating CABs, Technical Review Boards (TRBs), or other body responsible for reviewing changes or business requirements.
- Encourages and rewards referrals
- Encourages ingenuity
- Brings the entire company together quarterly for all-hands meetings to talk about our successes, what the company is doing and where we’re going
- We have highly accessible Human Resources and management support for all of our employees.
